![]() I have an Asus Q524U laptop. Yesterday I received the Anniversary Update, and ever since then the Facial Recognition fails at login. I get the 'Couldn't Turn On Camera' error message, and them I'm redirected to use my PIN for login. Searches across the interwebz don't seem to provide much help beyond the typical 'Make sure your drivers are up to date' repsonses (however I haven't sifted through them all, because the search turns up a bazillion results). I have confirmed drivers are up to date. Even reinstalled them just to be sure. I deleted my facial recognition and PIN login settings, rebooted, then re-added my PIN login. However the setup for facial recognition fails at Couldn't Turn On Camera. The camera works with all the other software/apps. Just not for Windows Hello. ![]() Anybody else experience this and able to fix it? Any help would be appreciated. It worked before the anniversary update. It may be related to the article you referenced, except that it's an internal camera, and the camera works just fine with other apps. [edit] Looking more into it. The camera in the Device Manager is listed as a USB device (odd). And I've noticed that the IR Camera Lense is separate from the normal camera lense, and only see one camera device in the Device Manager. So either both cameras at the top of the display are one integrated device, or I'm missing a device in the device manager (doubtful though because a scan for missing devices turns up nothing). ![]() Hi, i was wondering how i'd find if my laptop has infrered capabilities. It's a Sony Vaio. Does my laptop have infrared capabilities? Mark as New; Bookmark. How do I activate an infrared port on a laptop(Compaq Evo N610c) to sychronize with other laptops? To send and recieve reports from other laptops such as dell. Last edited by DenverRalphy; at 02:52 PM. It worked before the anniversary update. It may be related to the article you referenced, except that it's an internal camera, and the camera works just fine with other apps. [edit] Looking more into it. The camera in the Device Manager is listed as a USB device (odd). And I've noticed that the IR Camera Lense is separate from the normal camera lense, and only see one camera device in the Device Manager. So either both cameras at the top of the display are one integrated device, or I'm missing a device in the device manager (doubtful though because a scan for missing devices turns up nothing).Internal cameras very often are connected to USB (internal HUB but still USB) Not sure what can be done now as I never had any issues with camera. Everything just works. What do you think about the advice in the article?? Worth trying?? Does it look legitimate?? Internal cameras very often are connected to USB (internal HUB but still USB) Not sure what can be done now as I never had any issues with camera. Everything just works. What do you think about the advice in the article?? Worth trying?? Does it look legitimate??I've seen a few articles that said the same thing. However I just bought this laptop, and it will be a primary work device when I go to a new job with a large MSSP, and I'm not yet willing to start jacking with my registry keys etc. (because in my experience, once you start doing that to a machine, there's a propensity to get out of control). So for now, I've resigned myself to wait for either Microsoft or Asus (likely MSFT) to provide a fix. If the MSFT fix doesn't correct it, then I'll dig deeper. The issue isn't that big of a deal. I'm more just annoyed that my machine should be able to do it, and isn't. At this time it's more of an obsessive compulsion than a dealbreaker. To be honest, when I bought this laptop, I didn't even know or notice that it had an IR camera. Now that I do though, my geek side just wants it to work. Not sure if this will help, as the setup is a little different. I'm using a Stargazer camera on a desktop computer. I was getting the same 'Couldn't turn on camera', and after googling around, saw others suggestions of having to go into Device Manager, and set the USB Controllers Power Management to not allowing the computer to cut off power (paraphrasing somewhat, but, Device Manager, USB Controllers, select each, go to Properties, Power Management tab, deselect allow computer to cut off power). It wasn't obvious which USB controller the camera used, so I deselected all, but, with more testing you could narrow it down. Hi Folks, I don't know if this issue is still ongoing for the masses, but if you use the Windows 10 Insider Preview Edition available through Settings/Update & Security/Windows Insider Program, both Windows Hello and ASUS FlipLock work again. I joined three days ago and got the update within minutes. Be prepared for a long install if you decide to join the program. KBI've been using an insider preview build, and I'm still sitting on Build 14931 (no joy on it being fixed), and I'm on the fast track option. And no updates to the 14936 build that you show. And it's been a couple/few weeks since your post. Just a follow up. My issue has been fixed. Apparently a subsequent OS update did address the issue. But failed to repair properly during the update. However, as luck would have it (depending on perspective), I had to completely wipe and return my laptop to a virgin state due to an antivirus software update completely borking up my system to the point it wouldn't even boot into safe mode (Avira was the culprit, so I switched to a different AV solution because it wasn't the first time Avira has been known to cause problems). As a result, with a fresh new install, the camera is now working again with Windows Hello. I'm always the first to criticize the 'Wipe and reinstall the OS' method of fixing issues. But in this case, it happened to be the correct (albeit forced) action for me. Which is sad, because for me a complete refresh is usually a maddeningly frustrating solution because I have a LOT of software to reinstall. If I wasn't forced to do it, I'd still have the issue. Not saying that it's the correct action for others, so I'm still hesitant to pass it on as a fix, however I've yet to find any reliable working manual fixes anywhere else on the interwebz. Update: I fixed this on my HP Envy x360 by taking the following steps: • Computer Management • Device Manager • Imaging Devices • Right-click on HP IR Camera (or whatever yours is called) • Scan for hardware changes (obviously you can automatically update the driver here if you haven't tried that already) • Then I heard a USB disconnecting sound and Imaging Devices disappeared completely so there was obviously an issue with the camera connection • Reinstalled the driver by searching my model number on HP's drivers site It's now all sorted for me, hope that helps someone! Update: I fixed this on my HP Envy x360 by taking the following steps: • Computer Management • Device Manager • Imaging Devices • Right-click on HP IR Camera (or whatever yours is called) • Scan for hardware changes (obviously you can automatically update the driver here if you haven't tried that already) • Then I heard a USB disconnecting sound and Imaging Devices disappeared completely so there was obviously an issue with the camera connection • Reinstalled the driver by searching my model number on HP's drivers site It's now all sorted for me, hope that helps someone!Update AGAIN! After a reboot it's back to not working so I'm back to square one. Would love to hear if anyone has found a fix for this yet. @ Emma North I just bought the HP envy xp 360 as well and had the same problem. Your post helped me in fixing the problem. I did the following steps: • Settings • Devices • Connected devices • In 'other devices' click on HP IR Camera, then click 'delete device' • Go to HP website, select support, software and drivers, give model number, select 'driver keyboard mouse and input devices', Driver for HP IR Camera (Windows 10 v1607), download and install this driver • After the driver is installed and the laptop is rebooted i went on to settings to install windows hello and the camera worked without problem. My geek side is much happier now that i can login with my face, hope this helps you guys and thanks @Emma North for putting me on the right track.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. Archives
March 2018
Categories |